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Terms & Conditions

Version: 2.0

Rev: 21. Feb. 2026

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Terms and Conditions of Service Agreement for Wired Technologies High-Speed Internet & TV services. 

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These terms and conditions set out the agreement between (1) you ('you', 'the customer' or 'your'); and (2) Wired Technologies Limited ('us', 'we', ‘Wired Technologies’, ‘WIRED’, or 'our'); for the provision and use of Wired Technologies High-Speed Internet & TV service(s) supplied over Wired Technologies networks. Agreeing to the terms and conditions of this agreement also includes agreement of our Acceptable Use Policy (AUP) available on the WIRED website, www.wiredtechtt.com. Your use of the Wired Technologies service(s) will be governed by the terms of these agreements.

The Customer (the "Customer") named in the Official Customer Receipt understands that the Customer is responsible for all users of Wired Technologies Limited’s Services hereinafter referred to as (WIRED) services (the "Service") and equipment, accessories, remotes (hereinafter collectively referred to the "Equipment") at his/her premises (the "Premises"), identified in this receipt, and is liable to WIRED for any damage or loss to its Network, Service or Equipment resulting from any unauthorized acts and/or omissions of such users. Customer acknowledges and agrees that the Customer is solely responsible and liable to WIRED for any and all breaches of these Terms and Conditions of Service (the "Agreement") whether such breach is the result of the use of the Service and/or Equipment by Customer or by any other user. Customer agrees to indemnify and hold harmless WIRED against all and any claims and expenses (including reasonable attorney fees) arising out of the unauthorized use of the Service and/or Equipment by any other user or person at the Premises or elsewhere.

The customer acknowledges that the Premises to which the service shall be connected, are Premises that he is authorized to make such connection of the service, identified in the Customer Receipt.

Customer agrees not to authorize, consent to or cause (directly or indirectly) the distribution and transmission of the Service at any place other than the Premises and understands that to do so may result in the immediate termination of the Service.

Agreement

The agreement between both parties is legally binding and is governed by the laws of Trinidad and Tobago. Your subscription for your chosen service(s) has a minimum period, which starts on the date your service(s) are installed and successfully activated. The length of the minimum period of this agreement is 12 months for Bundles, or 1 Month for Single Service (or otherwise indicated via Campaign or Promotion). Upon completion of the minimum period, this agreement will be automatically renewed unless otherwise informed by the Customer.


You may terminate this agreement after the minimum period. Upon receipt of your termination request, we will process the cancellation within seven (7) days, and where applicable, any remaining credit on your account will be refunded within fourteen (14) days of service termination.

You must keep the Wired Technologies Service for the duration of the minimum period, unless you are allowed to end this agreement earlier, under the terms and conditions outlined in this agreement. If you cancel the agreement during the minimum period, Wired Technologies reserves the right to charge an early termination fee which will be pro-rated based only on any promotional discounts or subsidies provided by Wired Technologies under this agreement (such as waived installation).

Wired Technologies reserves the right to amend or change the service(s), or these terms and conditions. Any increase in fees or changes to your existing service(s) will take effect only after providing you with at least thirty (30) days’ prior notice. Continued use of the service during this notice period shall not be deemed acceptance of the changes. Updated terms and conditions will be made publicly available on the company’s website.

 

1. INSTALLATION OF SERVICE

We will make every effort to meet the date agreed with you for installation or activation of the service(s), in the event that we have to change the installation date we will contact you, in advance, to notify you of any changes. Upon Signing up for service, The Installation Fees (if applicable) and the first Month of service MUST be paid.

You agree that you or a person authorized by you (who is 18 years or older) will be present when we install the equipment at your Premise. You further agree that anyone authorized to represent you may also be required to make decisions on your behalf about equipment, wiring, work required to complete your installation, in your absence. We are entitled to assume that any person, other than yourself, who is present at installation is duly authorized to represent you.

When installing equipment at your Premise, we will make every effort to fit the equipment where you prefer, however, this may not always be possible due to technical or other reasons.

To provide the service(s), the equipment (e.g. a set-top box or modem) must be connected to equipment provided by and owned by yourself (e.g. a television or computer).

Where we need to set up any service(s) on your equipment we will guide you through this process on the day of installation, e.g. setting up Broadband on your computer or device.

We reserve the right to NOT connect the equipment at your Premise or otherwise keep to this agreement if:
(a). your Premise is outside our service area or in a part of our service area where no Wired Technologies Limited network has been installed,
(b). we are unable to activate the service(s) on your line at your Premise for any reason;
(c). you do not have a legal electricity supply, provided by our authorized electricity supply company (T&TEC);
(d). you do not qualify under our current credit policy;
(e). you have previously misused our service(s);
(f). it is not practical to carry out the installation for health and safety reasons or for any other reason.

Where we cannot provide the service(s) for the reasons explained in the above paragraph, we will refund you for any payments you have already made to Wired Technologies for installation or the service(s).
 

Where installation was waived or discounted as part of a promotion, such value shall be treated as a subsidy and may be subject to pro-rated recovery if the agreement is terminated before the end of the minimum period, in accordance with this agreement.

Existing customers who are interested in Bundling MUST clear any outstanding payments before entering into a Bundle Agreement with us.

 

2. THE SERVICE

General
As long as this agreement is active and your payments are up-to-date we will provide you with our services.
Terms and Conditions, including any changes to fees or services, may be updated from time to time. Where any such change affects existing customers, we will provide a minimum of thirty (30) days’ notice before such changes take effect, in accordance with our regulatory obligations. Continued use of the service during the notice period shall not be deemed as acceptance of those changes.

To ensure you are provided with the best possible service, we may monitor and record phone conversations you have with our teams, when contacting Wired Technologies for support. We will notify you if we are monitoring or recording our conversations with you.

Some parts of the service(s) (for example, television channels that form part of our television services and other content on, or accessible via, our television services) are supplied by other organizations. As a result, due to matters outside our reasonable control or for commercial or contractual reasons, we may change, cancel or postpone all or any component part(s) of the service(s). However, Wired Technologies will make every effort to give you reasonable notice of any withdrawals and changes where it is possible to do so.

 

TV Services


You may only access our television services using either the equipment we provide to you (such as a set-top box) or through authorized legal personal devices, which include but are not limited to Amazon Firesticks, mobile phones, and Smart TVs, via the Air Link TV App through TV Everywhere (TVE).
Use of unauthorized devices or any equipment intended to bypass, intercept, or redistribute our content is strictly prohibited.

Wired Technologies High-Speed Internet Services
Due to the nature of the Internet, we are unable to guarantee specific levels of performance for Internet access (Upload/Download Bandwidth). We are also not responsible for third party website performance, or the performance of your own devices or equipment.

Automatic Renewal: This agreement shall be automatically renewed after expiration, once the Customer account is in good standing. Bundles may be terminated no more than one month before the renewal date.

3. PROGRAMMING CHANGES:

The Customer agrees that specific programs on the TV video lineup are subject to change and WIRED reserves the right to replace entire channels at its sole discretion. The Customer is advised that there are many considerations affecting the availability, timing, language, cost and quality of programming. WIRED thus reserves the unrestricted right to change, rearrange, add or delete programming channels.


However, where such changes affect existing customers, WIRED will make every reasonable effort to provide a minimum of thirty (30) days' notice before those changes take effect, in accordance with regulatory requirements. Continued use of the service during the notice period shall not be deemed acceptance of the changes.
Customer agrees that WIRED has no obligation to replace or supplement the programming previously offered that would have been deleted or rearranged.

PRIVATE VIEWING. The programming supplied with Customer’s TV video package is for Customer’s private Premise viewing, non-commercial use and enjoyment. Any programming supplied with Customer’s TV video package shall not be used or viewed in areas open to the public, commercial establishments or other residential locations. Programming may not be rebroadcast or performed, and fees may not be charged for listening to, using or viewing any programming supplied with Customer’s TV video package. If any programming supplied with Customer’s TV video package is used or viewed in an area open to the public, a commercial establishment or another residential location, WIRED may disconnect and or charge the difference between the price actually paid and the commercial rate for like programming supplied with Customer’s TV video package to Commercial Customers.

WIRED does not guarantee the timeliness, access to, or recording quality, of any particular Content.

The Content is copyright material of third parties who supply it, and protected by copyright and other applicable laws, and may not be reproduced, published, broadcast, rewritten, or redistributed without the written permission of the third party that supplied it, and to this end, WIRED may be required to restrict the Customer’s ability to record any Content.

MINIMUM PROGRAMMING LEVELS. Subject to any limitations in law, regulations or other lawful directives from a competent authority, WIRED reserves the right to require and/or change minimum programming requirements at any time. For example, and without limitation, WIRED may require a minimum commitment term and WIRED may require Customer to subscribe to certain programming packages in order to receive additional Services.

PROGRAMMING RESTRICTIONS. The Customer accepts that certain programming or broadcasts, including without limitation some subscription services, sporting events, live events or shows and broadcast network services, programs or broadcast may be blacked out where a request from entities with certain Broadcast rights has been made.

CONTENT RESTRICTIONS. SUBJECT TO ANY LIMITATIONS IN LAW, REGULATIONS OR OTHER LAWFUL DIRECTIVE FROM A COMPETENT AUTHORITY, THE CUSTOMER SHALL COOPERATE WITH WIRED TO LIMIT ANY PROGRAMMING OR OTHER CONTENT THAT MAY BE UNSUITABLE FOR VIEWING BY CUSTOMER’S FAMILY, HOUSEHOLD AND GUESTS. WIRED SHALL NOT BE LIABLE TO ANYONE DUE TO, OR BASED UPON, ANY SUCH PROGRAMMING OR CONTENT INCLUDING WITHOUT LIMITATION, ANY INACCURACIES, ERRORS IN, OR OMISSIONS FROM SUCH PROGRAMMING, OR OTHER CONTENT.

4. SERVICE MAINTENANCE

Maintenance services will be provided during hours that we believe are necessary for the system and equipment to work properly, to meet our standards and for WIRED to provide the service(s) to you.

We will always aim to provide you with the best service possible, but we will not be liable for interruptions, reception, picture degradation or other problems with the television services which are beyond our reasonable control. You agree that you will tell us about any fault in the service(s) by contacting our Customer Services team, who will aim to respond as promptly as possible. In many circumstances, it is possible to correct a fault over the phone. If this is not possible, we will send a technician to investigate and provide a resolution of the fault.

If you prevent necessary maintenance from being carried out (at a time previously agreed and arranged with you) we will be entitled to charge you a service fee covering, but not limited to:

  • Misuse or neglect of, or accidental or willful damage to, the equipment;

  • Fault in, or any other problem (including set up and specification) associated with your own equipment or any system that we do not cover;

  • Your failure to keep to this agreement.
     

You are responsible for maintaining any equipment which you own (for example, television sets, phones, computers and so on) that is relevant to the service(s).

We are not responsible if you are not able to use the service(s) because your equipment (for example, your computer, network interface card, printer, or other equipment) does not work properly or is not compatible with the system.

 

5. INTERRUPTION OF SERVICES

The equipment and service are provided by WIRED as per vendor specification, without warranty of any kind, WIRED does not warrant uninterrupted use or operation of the equipment or service. The customer's sole remedy for service interruption shall be limited to a pro-rata refund. That WIRED shall not be liable to compensate any customer for any interruption or break in transmission of the service; breakdown or failure of the network or any inability by WIRED to repair or replace any WIRED equipment the duration of which is for less than twenty-four (24) hours.

For planned service interruptions, WIRED will take reasonable steps to provide advance notice to customers, the Telecommunications Authority of Trinidad and Tobago, and other affected service providers or concessionaires. In the event of unplanned interruptions, WIRED will make reasonable efforts to notify customers, the Authority, and other providers of the nature of the interruption and provide its best estimate regarding service restoration.

WIRED shall use its best efforts to maintain and repair the Service, Network and Equipment promptly but assumes no responsibility for the following:

  • Commercial power failures
     

  • Cessation of transmission by radio or television broadcasting stations or television satellite programs
     

  • Statutory regulations, which may restrict, alter or otherwise eliminate certain kinds of programming
     

  • The failure or cessation, in whole or part, of signal delivery systems and/or other services provided by common carriers or utilities to WIRED
     

  • Battery replacement in remote controls
     

  • Work stoppage due to labour dispute, strikes or civil unrest
     

  • Force Majeure/Acts of God, including floods, storms, hurricanes, wind, lightning, accidents, earthquakes and adverse atmospheric conditions
     

  • Sabotage, theft or intentional or malicious damage to the WIRED Network or Equipment
     

  • Negligent acts of the Customer or anyone authorized thereby to use the Service
     

  • Any other interruption in the Service not caused by an intentional or negligent act of WIRED or which is beyond the control of WIRED.

 

6. SERVICE & EQUIPMENT USAGE

WIRED will not be liable for the repairs/replacement of personal equipment due to misuse of service or Violation of our Acceptable Use Policy (AUP). This includes but is not limited to TV Sets, Personal Computers, Tablets, Phones, Laptops, Streaming Devices.

  1. SERVICE USAGE

  1. You are responsible for the way the service(s) are used. You must not do any of the following acts or allow anyone else to do the following acts in relation to the service(s):

a. Send a message or communication that is offensive, abusive, defamatory (damages someone's reputation), obscene, menacing or illegal;

b. Cause annoyance, nuisance, inconvenience or needless worry to, or breach the rights of, any other person;

c. Perform any illegal activity;

d. Break, or try to break, the security of anyone else's equipment, hardware or software;

e. Deliberately receive, use, own, post, transmit or publish obscene material;

f. Upload, download, post, publish or transmit any information, material or software that is protected by copyright or other ownership rights without the permission of its owner;

g. Copy, distribute, attempt to disassemble, decompile, create derivative works of, reverse-engineer, modify, sub-license, or use for any other purposes any software or equipment we provide;

h. Use any Internet Protocol (IP) address that we have not assigned to you.

i. Use the service(s) in a way that: (i) risks degradation of service levels to other customers; (ii) puts our system at risk; and/or (iii) is not in keeping with that reasonably expected of a residential customer. If we believe that you are using the service(s) in any of these ways, we are entitled to reduce, suspend and/or terminate any or all of the service(s) with notice.

  1. Please ensure that the way you use the service(s) does not break the law.

  2. The following acts are not permitted: 

  1. copying or recording all or any part of the television services except as may be permitted by law for your own private, domestic and non-commercial use (and if this kind of copying becomes illegal in the future you must stop doing it) 

  2. re-selling, or making any charge for watching or using, all or any part of the television services or 

  3. showing all or any part of the television services to the public even where no admission fee is charged.

  1. You agree to take responsibility for all liabilities, claims and losses which are in any way connected with misusing the service(s) supplied to you under this agreement, or with getting the service(s) without our permission, and to repay fully any costs or losses of this kind which we may suffer. This also applies if you do not meet your responsibilities under this section (D).

  2. If you misuse the service(s), get service(s) from us without our permission, or do not meet your responsibilities under this section D, we will, with notice, be entitled to suspend the service(s), end this agreement and/or terminate any license to use the software on the equipment, and you may incur charges.

  3. It is up to you to make sure that if minimum age recommendations apply to any part of the service(s), those service(s) are not viewed by anyone below that minimum age.

 

  1. EQUIPMENT USAGE 

  1. Where we hire/rent/lease or loan equipment to you it will be our property at all times and we may need to alter or replace it from time to time. For us to do this, we will need you to provide us with reasonable access to your Premise.

  2. You are responsible for making sure that our equipment is safe and used properly at all times. To do this, you agree to the following: a. Follow the manufacturer's instructions and any other instructions we have given you regarding the configuration of these devices; b. Keep the equipment in your premises and under your control (for example, you may not sell it, lend it or hire it out to anyone else, put it up as security for a loan or mortgage, or allow it to be seized under any legal process against you). c. Not tamper with disassembling, misuse, neglect or damage our equipment; d. Not remove, tamper with or erase any labels on our equipment; e. Take proper care at all times to prevent the loss or theft of our equipment.

  3. You agree to tell us immediately about any loss, theft or damage to any part of our equipment. You should do this by contacting our customer services team. You are responsible for and will bear the cost for any loss, theft or damage to the equipment.

  4. If we or you end this agreement, if you decide to disconnect some of our service(s), or if you wish to take up an offer to upgrade the equipment we provide to you, you must return the equipment in reasonable condition, allowing for fair wear and tear, to us or make it available for collection. If you fail to return or make available the equipment for collection for any reason, we are entitled to charge you for the replacement cost of TTD$750 per device and/or reasonable recovery costs of the equipment. Any deposits made may be used to offset the cost of the equipment.

  5. We will not be liable in any way for any loss or damage arising from your use of your devices with our equipment. We will not be liable for any loss of or damage to any additional equipment.

  6. All remote controls are covered under a ONE (1) year warranty if there are any physical damages done to the remote within the warranty period you will be required to purchase one.

 

7. PAYMENT OF SERVICE

You must pay the charges for the service(s) as set out in your agreement or as otherwise notified to you via information available at our Payment Centre, together with any applicable taxes. You can also request information on our charges by contacting our customer services team. All payments by you should be made to Wired Technologies Limited.

You must ensure that your payments are received by Wired Technologies by the due date for outstanding amounts shown on your bill. If you do not pay your bills on time, you will be issued reminder letters. Subsequent to the reminder, the customer shall be liable for all reasonable collection and/or legal charges incurred by the Debt Collection Company of all and any unpaid invoice balance or any sums payable by virtue of a dishonored cheque. We may also charge you the full amount of any bill and you may lose any discount we have given you, where applicable. We may also suspend or cancel the service(s) and charge you the costs of debt recovery proceedings to recover any debt you owe under this agreement.

WIRED reserves the right to change prices including the monthly fees and installation charges at any time, subject to providing existing customers with a minimum of thirty (30) days’ notice before such changes take effect. Continued use of the service during the notice period shall not be deemed acceptance of any such changes. 

Where a replacement fee applies (including remote controls), the Customer agrees that the applicable charge must be paid upfront or applied to the Customer’s account prior to delivery or handover of the replacement item.

Notification will be sent electronically.

 

8. BILLS

Under this agreement, if you ask for any changes to the service(s) provided by us, these changes will be reflected by adding proportionate amounts to your first bill after the change and to your payments every month after that.

You may choose to pay your bills by cash, credit or debit card, or by Direct Debit, either electronically, at Wired Technologies Payment Centre or using designated third party payment facilities.

If any Direct Debit or payment of yours is cancelled or is not cleared by your bank, we are entitled to charge you a default fee.

You may choose to receive a paper bill instead of an electronic bill (“e-bill”). Where you have access to electronic billing (“e-billing”) but choose to receive a paper bill, you agree that we may charge you a separate fee each month for this.

You must provide us with a valid and current e-mail address to use e-billing. The accuracy of that e-mail address is entirely your responsibility.

You shall remain fully responsible and liable to pay any bills of which notification has been sent to the e-mail address or contact number you have specified whether or not:
i. you access that e-mail account and read the relevant e-mail;
ii. you are disconnected from your e-mail account (for any reason); or
iii. any other reason (other than our negligence) you fail to read the relevant notifications.

All payments are due within fourteen (60) days of the billing date.

All arrears must be cleared off within three (3) months of disconnection date (Voluntary or Involuntary).

BILLING ERRORS. Subject to applicable law, Customer may notify WIRED of any billing errors, adjustments or other requests for credit within six (6) months from the month in which the discrepancy, error or loss of service occurred.

If at any time before or during the term of this agreement you fail to meet the credit conditions imposed by us, we may do the following:

  • Require you to make a payment (which shall be made to Wired Technologies) in advance for future charges;
     

  • Enforce credit limits on you for any charges (to the extent that we believe is reasonable in the circumstances), restrict the level of service(s) we provide to you, only allow certain methods of payment and/or suspend some or all of the service(s) at any time when you reach the limits until we have received the full payment of any charges you owe under this agreement.
     

9. CUSTOMER INFORMATION

You must provide promptly and accurately all the information which may be needed so that we can perform our respective obligations under this agreement. You must also tell us immediately if any of your details change.

Subject to your consent, we may use your personal information to contact you with information about our products and services, special offers and rewards, as well as those of selected third parties. From time to time, we may contact you by mail, telephone, email, other electronic messaging services (such as text, voice, sound or image messages including using automated calling systems) or fax for these purposes.

Wired Technologies has developed a Consumer Privacy Policy in accordance with regulatory guidelines. This Privacy Policy addresses how customer information is handled and is included as part of our published Customer Charter, which is available online. The Privacy Policy has been reviewed and approved by the Telecommunications Authority of Trinidad and Tobago.

10. AGREEMENT MODIFICATION

You may add to or reduce the service(s) you receive from time to time by contacting our customer services team.
However, if a downgrade or change in service is done during the minimum period, any early termination fee shall be pro-rated and applicable only to any promotional subsidy (such as waived installation) that was provided under the original agreement.
Wired Technologies may at any time improve, modify, amend or alter the terms of this agreement and/or the service(s) and their content if:
a. there is any change or amendment to any law or regulation which applies to Wired Technologies or the service(s) provided to you;
b. We decide that the service(s) should be altered for reasons of quality of service or otherwise for the benefit of customers or, in our reasonable opinion, it is necessary to do so;
c. for security, technical or operational reasons;
d. the programming or content provided by any relevant programmer and service providers on the television services is altered;
f. if the changes or additions are minor and do not affect you significantly or we wish to have all our customers on the same terms and conditions; or
g. in all other events, where we reasonably determine that any modification to the relevant system or change in trading, operating or business practices or policies is necessary to maintain or improve the service(s) provided to you.
Where any change to tariffs or services affects existing customers, we will provide a minimum of thirty (30) days’ advance notice before such changes take effect. Continued use of the service during this notice period shall not be deemed as acceptance of the changes.
However, you will have the right to cancel the affected service(s) or end this agreement if the changes are significant.

 

11. SERVICE SUSPENSION

We may suspend any or all of the service(s) with reasonable notice if:
a. you have broken this agreement (including additional policies, like the acceptable use policy) (and in such an instance we reserve the right to reduce the level of service(s) affected);
b. you exceed any allowance applicable to your service(s) (and in such an instance we reserve the right to reduce the level of service(s) affected);
c. maintenance, repairs or improvements to any part of the service(s) or the system need to be carried out;
d. we have to do so by law or in line with a third party contract;
e. you go over any credit limit on your account;
f. we have reason to believe that you have provided us with false, inaccurate or misleading information either for the purpose of obtaining the service(s) and/or the equipment or at any time during the provision of the service(s);
g. we believe that you or another person at your Premise have committed, or may be committing, any fraud against us, and/or any other person or organization by using the service(s) or equipment (or both);
h. you or anyone you authorize to deal with us on your behalf acts in a way towards our staff or agents which we reasonably consider to be inappropriate; or
i. in our reasonable opinion it is necessary to do so.

If the service(s) is/are suspended because you have broken this agreement we may apply a charge to reflect our costs in connection with suspending and starting the service(s) again. In normal circumstances, you must pay this charge before you can use the service(s) again (Clear your Bill).

 

12. ENDING THIS AGREEMENT

Either you or we may end this agreement at any time by giving notice. Upon receipt of a termination request, we will process the cancellation within seven (7) days, and any remaining credit shall be refunded within fourteen (14) days of termination.
You must pay any charges (including usage charges and line rental) up to the end of the service termination date.

We may end this agreement immediately by giving you notice:
a. if our authority to operate as a telecommunications provider is suspended for any reason;
b. if in our reasonable opinion it is necessary to do so for security, technical or operational reasons.

When this agreement ends or you cancel a service, we will deactivate (permanently switch off) any relevant equipment we supplied to you to provide the services. You will no longer be able to use the equipment.

If you fail to return or make available for removal any item of the equipment which we have rented to you, you may have to pay extra charges for such equipment, including the replacement cost and reasonable recovery costs. In addition to our other rights, we reserve the right to bring proceedings against you for the return of our equipment.

If this agreement is ended for any reason, or if any of the service(s) is cancelled, we will be entitled to use any money held (including deposits and advance payments) to pay any obligation or debt you may owe under this agreement. We'll get in touch with you to refund to you any money remaining after these deductions unless our costs to administer that refund outweigh the actual account balance.

We may end any of this agreement immediately if:
a. you become insolvent or bankrupt, you enter into any arrangement with your creditors, or if any legal action is taken or threatened against your property;
b. we believe that you or another person at your Premise have committed, or may be committing, any fraud against us, or any other person or organization by using the service(s) or equipment (or both);
c. you break any of this agreement (including the additional policies) and, if you are able to put things right, you have not done so within seven days;
d. we have reason to believe that you have provided us with false, inaccurate or misleading information either for the purpose of obtaining the service(s) and/or the equipment from us or at any time during the provision of the service(s);
e. any permission under which we are entitled to connect, maintain, modify or replace the equipment is ended for any reason;
f. we are required to comply with an order, instruction or request of Government, an emergency services organization or other competent administration or regulatory authority;
g. you or anyone you authorize to deal with us on your behalf acts in a way towards our staff or agents which we reasonably consider to be inappropriate; or
h. we are specifically entitled to do so under any other section of this agreement.

If you break this agreement by committing fraud or any other criminal activity, we reserve the right to report this matter to the relevant authorities.

13. CHANGE OF LOCATION

If you move to another address within our service area, you may ask us to provide the service(s) to your new address. You must provide at least one month's notice to do this, but we cannot guarantee to provide you with the service(s) at your new address.
If your new address is outside our service area, this agreement shall be terminated. Any early termination fee applied will be pro-rated and based only on promotional subsidies provided (such as waived installation). Service cancellation will be processed within seven (7) days of your request, and any remaining credit will be refunded within fourteen (14) days of termination, where applicable.

 

14. VISITATION

You authorize us to install, keep and use apparatus (including but not limited to equipment and additional equipment) at your premise and you agree that we and our employees, agents or contractors may enter your premise, providing reasonable notice and with your permission so that we can:
a. carry out any work that is necessary for us to connect, maintain, alter, replace or remove any apparatus necessary for us to supply the service(s) you have asked for; and
b. Inspect any apparatus and equipment (like your TV or computer) which you may keep there.

We agree to cause as little disturbance as reasonably possible when carrying out any work at your Premise. We agree to repair, to your reasonable satisfaction, any damage that we, our agents or contractors may cause at your Premise. Paragraph M(2)c) describes in more detail when we will be liable to you for direct physical damage to your property.

You agree not to do anything or allow anything to be done, at your Premise that may cause damage to or interfere with any apparatus or prevent the use or easy access to it.

You confirm that you are:
a. the current owner of the Premise; or
b. a tenant under a valid lease; and/or
c. a licensed occupier of the Premise.

We cannot normally be required to remove permanent installations if you terminate this agreement or move from your Premise.

 

15. LIABILITY TO YOU

Our liability to you is limited as set out in paragraphs M2 to M6.
We will not be liable to you for:

a. any indirect loss or any loss which is not a reasonably foreseeable consequence of our negligence or breach of this agreement (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses);
 

b. lost or destroyed data or software; any business loss (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses) even if such loss was reasonably foreseeable or we had been advised of the possibility of you incurring such loss;
 

c. direct physical damage to your property (including any of your equipment upon which we have set up the service(s)) unless it has been caused by our negligence or the negligence of our employees, agents or contractors while acting in the course of their employment.
 

When we carry out any obligation under this agreement, the duty of each of us is to exercise the reasonable care and skill of a competent telecommunications provider only.

We will not be liable to you for the accuracy, completeness, fitness for purpose or legality of any information accessed, received or transmitted using the service(s), or for transmitting or receiving, or failure to transmit or receive, any material through the service(s).

If you deal with any other individuals or organizations using the service(s) (for example, by buying or renting goods or services from them or ordering goods from them using our Internet access), we will not be involved in these dealings. We will not be liable in any way for any loss, costs or damage you suffer or have to pay for.

We will not be liable to you for the contents of any material from other individuals or organizations which may be accessed through the service(s) that could be deemed offensive, derogatory, obscene, discriminatory, an affront to personal dignity, that are or resemble content, images or sounds held in copyright, that may be in breach of the law, or common decency, or that may belong to another party. We also reserve the right to block access to any such material.

16. MATTERS BEYOND OUR REASONABLE CONTROL

We will not be liable for failing to do what is promised under this agreement if we are prevented from doing so by something outside our reasonable control which will include (but is not limited to) lightning, flood or severe weather conditions, fire or explosion, civil disorder, damage or vandalism to our network or equipment, terrorist activities, war, actions of local or national governments or other authorities, or industrial disputes.

17. NOTIFICATION

Any notices personal to you will be in writing and be delivered by hand, sent by fax, ordinary post to you at your home or sent electronically. Any notices you give to Wired Technologies should be given in line with the directions set out on the "Contact Us" area of the Wired Technologies website or via the Company Facebook Page. Any notice period will start from the day on which the notice is delivered if it is delivered by hand, two working days (i.e. excluding Saturdays, Sundays and public holidays) after the date it was posted if sent by ordinary post, or from the date of successful transmission if it is sent by fax or electronically.

18. AGREEMENT TRANSFERENCE

This agreement is personal to you and you may not transfer your account or any of your rights and responsibilities under this agreement without our written consent. For business reasons, we may transfer any of our rights and responsibilities under this agreement without your permission.

 

19. COMPLAINTS RESOLUTION

This agreement will be governed by Trinidad & Tobago law. If any provision is found to be unenforceable it shall not invalidate the remainder of this agreement.
We are fully committed to addressing all complaints, fully and fairly, and in a reasonable time frame.


Wired Technologies has developed and implemented a mechanism for handling customer complaints. Customers may submit complaints via phone, in writing, or electronically through our website or social media channels. All complaints are logged, tracked, and resolved according to an internal escalation process, and customers will receive updates during the investigation and closure of the issue, in line with Section 6.4.3 of the Consumer Rights and Obligations Policy.

20. REBATES

You may be eligible for a rebate ONLY if:

  • Wired fails to resolve the Reported Issue within 7 working days.
     

  • Rebate valued $50 and over
     

NOTE: Rebate application may only be considered from the date of the Official Report made by the customer.

21. DISCLOSURE FOR CREDIT BUREAU CLIENTS

By signing this document you are authorizing and granting the consent of Wired Technologies Ltd. whether acting on its own or through any Credit Reporting Agency, to seek or obtain, verbally or in writing and/ or to exchange release any information relating to my / past credit history and dealings in Trinidad and Tobago or elsewhere, with any third parties which the Credit Grantor may consider pertinent in arriving at an informed decision of my / our creditworthiness or credit rating.

You shall be liable for all reasonable collection and/or legal Charges incurred by our assigned Debt Collection Agency of all and any unpaid balance or any sums payable by virtue of a dishonored cheque.

22. AMENDMENT

Wired Technologies may change, modify, or remove portions of this Agreement, including changes to service, pricing, or programming content, but only after providing existing customers with a minimum of thirty (30) days’ advance notice before such changes take effect. Continued use of the service during the notice period shall not be deemed acceptance of the changes.
If the customer does not agree to any such modification, the customer must immediately stop using the service and notify WIRED that the customer wishes to terminate this agreement.

  1. INDEMNIFICATION

Customer agrees to indemnify WIRED from and against all loss, damage costs and expenses suffered or incurred by WIRED from a breach of this Agreement by Customer, his/her servants, agents or any other person who was authorized by the Customer to use the Service at the time of the breach.

 

AGREEMENT NOT TO HOLD TECHNICIANS OR OTHER SERVANTS AND OR AGENTS OF WIRED LIABLE FOR DAMAGES DURING INSTALLATION.

 

The Customer accepts it is sometimes necessary for the technicians or other personnel who are sent to the Customer’s location for the installation of Equipment for the services to make physical attachments to the Customer’s property. The Customer further accepts that such physical attachments may necessitate amongst other things the drilling of holes or insertion of nails into walls or other physical structures to secure the cables and equipment. The Customer shall, therefore, ensure that it secures any necessary permission or consent from any necessary person (for example the owners of the property or such other persons that the Customer may need to get permission prior to making any physical attachments or drilling of holes to any structure on the property) prior to any installation of Equipment. The Customer shall also ascertain and advise the technician or other personnel who comes on the property to install the Equipment where it is safe to make the physical attachments and to drill holes or insertion of nails onto the walls or other physical structures and where it would not cause any damage to any other equipment, wires, or installations (whether the same is within the wall or physical structure or otherwise hidden). The Customer agrees that where the Customer directs that it is safe, or where the technician or other personnel can make the physical attachment or drill holes or insert nails, or where to lay the cables it shall not hold or make liable for any damage to such equipment, wires, or installations WIRED or the technician or other personnel who are sent to the Customer’s location for the installation of Equipment for the services. 

 

ENTIRE AGREEMENT. The Customer acknowledges that these terms and conditions of service supersede any previous terms, conditions or agreements between WIRED and Customer.

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