Question 1

How do I troubleshoot media playback error on my screen?

Accepted Answer

Step 1. Please reboot the modem.
Step  2. Confirm if the broadband and service lights are green.
If the lights are red the technician has to visit.

Question 2

How do I reboot my IPTV?

Accepted Answer

Step 1: Reboot the modem.
Step 2: Reset the cable box by pressing the button on the setup kit.

Question 3

How do I troubleshoot missing channels?

Accepted Answer

Simply reboot your modem.
Wait 10 seconds then reboot your STB or Amazon Firestick.

If the problem persists, please contact a CSR.

Question 4

How do I program my remote?

Accepted Answer

Simply hold down "B" and the "Setup button at the top of the remote at the same time until the LED light at the top of the remote blinks twice.

Question 5

How do I program the volume on my remote?

Accepted Answer

Simply press the Plus (+) button on the remote until the LED light blinks four(4) times.

Frequently Asked Questions