Step 1. Please reboot the modem.

Step  2. Confirm if the broadband and service lights are green.

If the lights are red the technician has to visit. 

Step 1: Reboot the modem.

Step 2: Reset the cable box by pressing the button on the setup kit.

Simply reboot your modem.

Wait 10 seconds then reboot your STB or Amazon Firestick.

If the problem persists, please contact a CSR.

Simply hold down "B" and the "Setup button at the top of the remote at the same time until the LED light at the top of the remote blinks twice.

Simply press the Plus (+) button on the remote until the LED light blinks four(4) times.